Help Connection.NET (by Expinion.net)

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HelpConnection.NET will help your company offer superior customer support. If clients don't find the information they need in your knowledgebase, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email (and on their online home page). Or, capture Twitter Tweets as help desk tickets! Reply via twitter too. Perfect chance to see what's being said about your company or products on Twitter, and respond. Other Features: Customizable fields, advanced search functions, nested categories, no limit to number of clients / issues, canned answers (drafts), custom agent security levels, etc. Agents and customers can be allowed to upload files, and emails can be converted to tickets. Be sure to customize the emails for your own flavor, change some of the many available settings, and add your own site headers and footers.